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Boring DSAR

CCPA DSAR Software: Tools for Handling Consumer Requests

What to look for in CCPA DSAR software. Intake, verification, data discovery, deletion tracking, and response management — without overspending.

Last updated: 2026-02-08

Do You Need CCPA DSAR Software?

If you receive fewer than a handful of CCPA requests per month, a spreadsheet and email templates are enough. See our DSAR automation guide for the free approach.

If you are getting more volume, here is what to look for in dedicated software.

Disclaimer: This article is for informational purposes only and does not constitute legal advice. Consult a qualified attorney for guidance specific to your business.

Features That Matter for DSAR Handling

Intake and Routing

  • Web form that captures request type (access, deletion, correction, opt-out)
  • Auto-acknowledgment within 10 business days (CCPA requirement)
  • Routing to the right person based on request type

Identity Verification

  • Built-in verification workflows matching CCPA's two tiers
  • Document collection for signed declarations (deletion requests)
  • Audit trail of verification steps

Data Discovery

  • Connectors to your systems (CRM, email marketing, databases, cloud storage)
  • Automated search across connected systems when a request comes in
  • Manual search prompts for systems without connectors

Deadline Management

  • Auto-calculated deadlines (45 days from receipt)
  • Extension tracking with consumer notification
  • Escalation alerts as deadlines approach

Deletion Tracking

  • Checklist of systems where data was found
  • Confirmation tracking per system
  • Service provider and third-party notification logging

Response Management

  • Template library for each response type
  • Response approval workflow (if needed)
  • Delivery tracking

Audit and Reporting

  • Complete audit trail per request
  • 24-month record retention (CCPA requirement)
  • Reporting for request volume, response times, and completion rates

What You Can Skip

  • Consent management — important for compliance but not DSAR-specific. A separate tool.
  • Cookie scanning — same. Not relevant to request handling.
  • Privacy impact assessments — governance, not DSAR operations.
  • Data mapping — helpful for DSAR fulfillment but can be done in a spreadsheet.

Pricing Reality

DSAR software for small businesses typically runs $200-500/month. Enterprise platforms (OneTrust, TrustArc, BigID) start at $50K+/year and are overkill for most small businesses.

Look for tools that charge per request or per user rather than flat enterprise pricing.

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